By making purchases in this e-shop, the Buyer confirms his agreement to the following purchase conditions. In matters not covered by these terms and conditions, the parties to the agreement shall be guided by the Law of Obligations Act and other legislation of the Republic of Estonia. These terms and conditions apply only to goods ordered from the Myyk24.ee e-store.
1. Validity of Terms.
1.1. The purchase conditions apply to the legal relations arising between the customers of the online store (hereinafter as the Customer or the Buyer) and the owner of the Myyk24.ee e-store OÜ Aswerk (hereinafter the Seller) when purchasing the goods.
1.2. This version of the purchase and warranty conditions is valid from 20.04.2018 until the next version of the purchase conditions of the Myyk24.ee online store is published on the website.
1.3. If the Customer forwarded his order before the changes to the terms and conditions came into force, the terms and conditions valid at the time of forwarding the order shall apply to the Customer.
2. Sales and ordering.
2.1. The sale takes place when the Customer has sent a sales order via the website Myyk24.ee and has paid for the order by bank transfer.
2.1.1. The sales contract is considered concluded if the Customer pays an invoice within 3 (three) working days, which is sent to the e-mail indicated when placing the order.
2.1.2. Upon receipt of the money in the current account of the Seller's bank, it shall be deemed that the Customer has read and agreed with the valid version of these terms and conditions.
2.1.3 The customer pays the sale price of the goods and the delivery fee in full in advance for the order. Payment takes place outside the e-shop in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details.
2.2. All product prices displayed on Myyk24.ee are in Euros and do not include transport costs and include 20% VAT. Payment will only be made in Euros.
2.2.1. The seller reserves the right to adjust prices. If the Customer submitted his order before the price changes took effect, then the price that was reflected on the invoice at the time of placing the order applies to him.
2.2.2. If the order was canceled for the reasons specified in clause 4.1, 4.6 or 4.7 and the same product was re-ordered, it will be considered a new order and a new price will apply.
2.3. The product images shown are for illustrative purposes only and may differ from the actual product. The seller is not responsible for the conformity of the goods code and price in the description of the goods, the descriptions of the goods and for the accuracy of the images. The seller only transmits data from partner warehouses, which may be incorrect and inaccurate, and the manufacturers of the goods may change the specifications without prior notice.
3. Delivery of goods.
3.1. The goods will not be sent until the prepayment has been received on the current account in the amount of the entire amount payable according to the order.
3.2. The Customer has the right to pay at least half of the purchase price in advance pursuant to § 213 (4) of the Law of Obligations Act, the Customer may pay the second installment in cash, at a meeting with the online store administrator, or by bank transfer before handing over the goods.
3.3. All orders within Estonia will be sent to the Customer by Omniva or Itella Smartpost at the Buyer's expense.
3.4. In case of purchase over 2000 euros, the goods will be sent by courier to the Customer's home door (ie to the address indicated when placing the order).
3.5. Delivery charges will not be added to the Myyk24.ee order when you pick it up yourself. The meeting will take place in Tallinn at Töökoja 8, Tallinn at a previously agreed time.
3.6. The goods are handed over only to the customer on presentation of an identity document. If the goods cannot be handed over to the customer, the courier will return the goods to the Seller.
3.7. Depending on the product's stock in the Seller's warehouse, the ordered goods will be sent within the specified term:
3.7.1. Within 5 working days if the goods are in the Seller's warehouse. However, if the Customer has not received the goods within 15 working days, contact Customer Support.
3.7.2. Within 10-15 working days, if the goods are available in the Seller's partner's warehouse. However, if the Customer has not received the goods within 25 working days, Customer Support must be contacted.
3.7.3. if the selected goods are pre-ordered, the delivery time may take up to 45 (forty five) working days.
3.8. The avoidance of delays and misunderstandings in the delivery of goods depends on the accuracy and correctness of the information provided in the order. The Seller and the courier company are not responsible for the delay in the delivery of the products and any misunderstandings if the delay or misunderstanding is due to the inaccuracy or inaccuracy of the information provided by the Customer when placing the order.
4. Order cancellation and product return.
4.1. If the goods do not fit or do not meet the Customer's expectations, the Customer has the right to return the goods within 14 (fourteen) working days from receipt of the goods, in accordance with § 56 (1) of the PTA. To do so, send an application to email@example.com return the return to the address provided.
4.1.1. The returned goods must be unused and in the original packaging, and the goods must have all factory stickers, including the serial number.
4.1.2. If it turns out that the goods have been used, the Seller is guided by the principle of reasonable use, ie if the goods had to be tried to make sure they were unsuitable, the goods are considered unused;
4.1.3. The right of withdrawal does not apply if the user has opened the software package and / or activated the product;
4.2. The money for the returned goods will be returned to the Customer's current account within 30 (thirty) days from the receipt of the goods by the Seller and after submitting the relevant application to the e-mail firstname.lastname@example.org.
4.3. The costs of returning the goods shall be borne by the Customer.
4.3.1 The seller has the right to deduct the cost of sending the goods from the refundable amount, if the free shipping method was chosen when ordering the goods. The cost of shipping is determined according to the courier's price list with all taxes.
4.4. The seller shall bear the cost of return only if:
4.4.1 the goods were damaged which could not be identified by external inspection and which did not occur when the package was opened;
4.4.2 the goods are not what was ordered.
4.5. If it is necessary to open the original packaging in order to determine the suitability of the goods, the Customer must open the original packaging carefully without damaging it. If the package cannot be opened without breaking / damaging it, the Customer is not responsible for the damaged package.
4.6. The Seller reserves the right to cancel the Customer's order if the amount indicated on the invoice has not been paid within 3 (three) days from the date of issue of the invoice, or if the customer has not paid the remaining 50% of the invoice amount at the time of receipt, except in cases where a corresponding special agreement had been drawn up with the Client.
4.7. The Customer has the right to cancel his order after making a prepayment for the ordered products, but before the delivery of the products, notifying the Seller by phone, e-mail email@example.com, attaching a photo of the goods and packaging to the letter with a corresponding application. The advance payment for the canceled order will be returned to the Customer's current account within 30 (thirty) working days after the submission of the application.
4.8 If the goods are returned to the Seller in accordance with clause 3.7. the Seller has the right to cancel the legal order. When returning the money, the courier service fee will be deducted.
4.9. If the product has been purchased as part of a campaign where another product has been added to the product, the entire set must be returned.
4.10. If the returned product is damaged and this situation is caused by circumstances caused by improper use, reconstruction or incorrect assembly or disassembly of the product by the Customer or due to the Customer's fault or negligence, the Seller reserves the right to offset the decrease in value of the product. amount.
5.1. The seller mediates the manufacturer's warranty and warranty procedures for the equipment sold, but does not carry out warranty repairs on the equipment.
5.2 Warranty repairs are carried out by the manufacturer's service department. In the absence of an authorized service representative, warranty repairs are performed through the Seller or directly through the manufacturer's factory. All transport costs are borne by the customer.
5.2.1. If the defect discovered by the Customer is of a technological nature, the Customer may demand that the product be repaired and, if repair is impossible or ineffective, the product be replaced.
5.2.2. If the product can be repaired, the Buyer will not be able to request a replacement, as this would cause unreasonable costs to the seller.
5.2.3. If it is impossible to repair the device during the warranty period and its production has ended, the manufacturer or importer will replace the device with an equivalent or better device under warranty.
5.2.4. Pursuant to § 222 (1) of the LPA, the Customer may recover the money only if the replacement within a reasonable time has not proved possible due to the lack of a suitable product.
5.3. The warranty service is based on the invoice / delivery note issued by the Seller and the device with an undamaged serial number. If the serial number of the device is damaged or illegible, the Seller has the right to refuse free warranty repair.
5.4. The warranty period is valid from the date indicated on the invoice and ends at the deadline specified by the importer.
5.5. The Customer must deliver the goods for warranty repair to an authorized service center, failing which the goods for warranty repair must be handed over to the Seller.
5.7. The warranty does not cover defects and defects (incl. Breakages) in the product or its components, which have occurred due to the following reasons:
5.7.1 negligent or improper storage or use or overloading of the product;
5.7.2 incorrect use, maintenance, installation or connection of the product and failure to follow the instructions and safety requirements provided in the instructions for use when using, maintaining, installing or connecting the product;
5.7.3 modifying the product and / or using unsuitable spare parts or accessories;
5.7.4 transport damage that has occurred after the delivery of the product to the Customer.
6. Liability and force majeure
6.1. The Seller is liable to the Customer for the damage caused by the violation of the terms and conditions of the online store in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
6.2. The Customer shall be liable to the Seller for the damage caused by the Customer by violating these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
6.3. Neither party shall be liable to the other party and its conduct shall not be considered a breach of these terms and conditions due to delay or non-performance of any of its obligations unless the reason for such delay or non-performance was beyond the control of that party (force majeure).
6.4. The seller does not compensate for non-pecuniary damage that may be caused to the customer by changing the delivery times, prices and other conditions within the framework of these conditions.
6.5. The costs related to the expert examination shall be borne by the party whose position was not proved by the expert examination.
7. Other conditions
7.1. The Seller shall use the information only for the fulfillment of the Customer's purchase order and shall not disclose the information obtained in the course of making purchases to third parties, except in cases prescribed by law.
7.2. The Seller reserves the right to send the Customer information about new products, services and favorable offers from time to time.
7.3. The customer has the right to request the deletion of their data from the Myyk24.ee database.
7.4. In matters not regulated in these terms and conditions, the Customer and the Seller shall be guided by the legislation in force in the Republic of Estonia and other acts regulating the relations between the parties.
7.5. Disagreements and disputes arising from the fulfillment of these conditions shall be settled by the parties primarily through negotiations. If disputes arising from the Agreement cannot be resolved through negotiations between the parties, both the Customer and the Seller have the right to apply to the Consumer Protection Board or a court to protect their rights.